Delivery / Returns Information
Normally orders will be despatched within 48 hours for stock items. Any out of stock items will take longer and a revised delivery date will be agreed. Please email your enquiry to Mistilley@outlook.com. During busy times of the year e.g. Christmas, orders may take longer so please ensure you place orders in good time.
Royal Mail Standard Delivery will be used for all items. Delivery charges will be added to your order through the checkout process. Where free delivery is offered this will be clearly displayed where applicable.
Post and Packaging Delivery charges:
Small parcels up to 1kg: £2.95 2nd Class / £4.95 1st Class
Small Parcels up to 2kg: £6.95 / 2kg upwards £9.95
Medium parcels up to1kg £6.95 / up to 2kg £9.95
Orders outside of the United Kingdom
We currently only deliver in the UK.
Please do not hesitate to contact us via email at Mistilley@outlook.com for further enquiries relating to your order and UK shipping.
We have a no quibble 14 day return policy for any item(s) purchased from Mistilley.
Should you need to return an item to us, please make contact by email or phone in the first instance, providing a reason for return, the order number together with a description of the item being returned. All items should be returned in their original packaging and in new condition. Items being returned should be tracked using a 'Signed For/Tracked delivery method as we can not be held responsible for any lost parcels. Refunds will be processed within 14 days. Please note any original delivery charges/charges for returning an item, unless deemed to be damaged or faulty, would be the customers responsibility.
Damaged/faulty goods should be notified to us within 48 hours of receipt if a full refund is to be granted.
Thank you for your cooperation at all times.